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Customer Success Manager - New York, US

Posted on 10th January 2018
Company Cedato
Specialism Sales
Location New York, United States
Type Full-time
Level Mid


Cedato is a programmatic operating system for modern video, offering publishers and advertisers a comprehensive SaaS-based video technology stack, enhancing value and viewing experience. Cedato also operates one of the fastest growing private video marketplaces that powers over 15B video impressions each month over 2 million sites and apps, across mobile, web and connected TV. The company operates out of NY, Tel Aviv and Berlin, and was recognized by Frost and Sullivan and Red Herring for growth and leadership.


Cedato is a leading programmatic operating system for video in the Ad-Tech industry with customers worldwide, and offices in NY, Berlin and Israel. They are looking for a talented Customer Success Manager with proven experience and performance. The position requires you to have an advertising technology background, familiar with video advertising technology terms, trends, eco-system, etc. You will be joining their NYC office and take an active role in expanding the Cedato business within the video advertising technology industry.


- Manage international clients maintaining relationships on a daily/weekly/monthly basis
- Focus on acquiring new partners, managing & scaling existing relationships
- Ensure the technical and business related issues are handled quickly and appropriately
- Convert and manage leads
- Ongoing account status and progress management
- Responsible for ongoing performance analysis, optimization, and payments handling
- Support clients, open issues and tasks prioritization
- Work closely with other departments, such as Product and R&D


- At least 2 years of experience in Mobile / Online/ Video Industry
- Strong interpersonal skills necessary when interacting with customers, management and publishers
- Resourceful, tech oriented able to quickly learn new technologies
- Multitasking and prioritization capabilities
- Understanding of the online advertising industry
- Ability to actively drive problems to resolution
- Excellent team player, highly motivated, energetic and charismatic
- English - native tongue level
- Bachelor’s degree

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