In this edition of Weekly Focus APAC: JD.com Flies with Tianjin Air into Cargo Air Freight; Razer Pay to Launch in Singapore with Nets Partnership; Shopee Basks in 11.11 Shopping Glow; Visa Brings ‘Everywhere’ to Singapore in Search of Commerce Innovation; and Flipkart CEO Resigns Amidst Misconduct Allegation. JD.com Flies with Tianjin Air into Cargo Air Freight Chinese e-commerce player JD.com has signed a partnership agreement with HNA Group’s Tianjin Air Cargo to move goods on a dedicated cargo aircraft, marking [...]

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Alibaba Group has chalked up ¥213.5bn (£23.81bn) of gross merchandise volume (GMV) on its annual 11 November Singles Day Shopping Festival, crossing one billion in delivery orders for the first time this year. Also coined ‘11.11’, the event marked its 10th iteration this year, having started out in 2009 as an initiative to increase awareness of online shopping amongst Chinese consumers. Back then, 27 merchants participated in the shopping festivities. This year, more than 180,000 brands were on board, up from [...]

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Singapore shoppers want the flexibility to choose between online and offline platforms when they buy goods and services, but most retailers are still not providing these options and, as such, are missing out on potential revenue. Because they can buy most things online, consumers in Singapore are not looking specifically to purchase items when they go out shopping. Instead, they want to be entertained, engaged, and experience new things, according to Roelant Prins, chief commercial officer at Adyen. The payments [...]

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In this weekly segment, ExchangeWire sums up key industry updates on ad tech from around the EMEA region – and in this edition: Global Makes Strategic Acquisition, Bringing DAX to Canada; CMOs: Poor Data Management Costing Millions, Research by SBDS; Consumer Interest in Subscription-Based Apps Is a Boon for Marketers as Cost to Acquire Customers Drops by 50%; UK Brands Set to Unleash the Power of AI to Deliver More Personalised Digital Experiences by 2020. Global Makes Strategic Acquisition, Bringing DAX to Canada Global, the [...]

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In this edition of Weekly Focus APAC: Tencent Joins JV to Drive Grocery Retail Business in Chinese City; SEA Centennial Online Shoppers Will Abandon Cart if Preferred Payment Option Unavailable; JD.com Unveils Blockchain Research Lab with Two Partners; and Grab Partners Mastercard for Prepaid Cards. Tencent Joins JV to Drive Grocery Retail Business in Chinese City Tencent has banded with two retail groups, A.S. Watson Group and Yonghui, to form a joint venture aimed at creating “the largest grocery retail business” [...]

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In light of the GDPR coming into force in Europe on 25 May, 2018, ‘context’ is swiftly becoming the mot du jour, as many advertisers and publishers look for new ways to effectively reach their target audiences. ExchangeWire speaks with Benoit Sanchez, team leader, data division, Smart; Charlotte Fouquet, COO, Zebestof; and Céline Craipeau, product and solutions specialist, Tradelab, about the power of contextual targeting, and the increasing popularity of semantics.   ExchangeWire: What value does contextual targeting bring over behavioural [...]

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If you are part of nearly any enterprise organisation, then May 25, 2018, is likely burned into your memory forever. That was the date when a new landmark privacy law, the General Data Protection Regulation (GDPR), took effect in the European Union (EU). In this piece for ExchangeWire, Cory Cowgill (pictured below), chief technology officer, Fusion Risk Management, explains that when an enterprise can assure customers and prospects that there are safeguards in place to monitor how their data is handled and [...]

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In economics, markets need symmetry. If one side of the equation fails to thrive, the entire market will be at risk. In the mobile in-app advertising ecosystem, we need profitable publishers. If too many in-app publishers were to fail, advertisers will lose a critical channel they rely on to reach and engage their audiences. In this piece for ExchangeWire, Alon Golan (pictured below), head of product marketing, Fyber, explains that when publishers know more about their users – and are in [...]

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In this edition of Weekly Focus APAC: JD.com Launches Smart Logistics Lab & Parcel Delivery Service; Lazada Singapore Customers Can Collect Purchases at 7-Eleven; and Nets Lets Businesses Collect Invoice Payment Electronically. JD.com Launches Smart Logistics Lab The Chinese e-commerce giant has launched a research facility to develop new technologies in urban logistics that can support smart cities in China. Located in Xiongan, the new Urban Smart Logistics Institute will focus on planning for urban logistics hubs, design for urban logistics systems, as [...]

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Once seen as ‘cost centres’, customer call centres now play an important role in not only helping online retail brands improve customer experience, they also can help generate revenue for the business. With the resurgence of online commerce, call centres have become important resources for any business-to-consumer (B2C) industries, according to Sandie Overtveld, Zendesk’s Asia-Pacific vice president. These included companies in the e-commerce, travel, and transportation sectors, he said in an interview with RetailTechNews. Delivery service provider Ninja Van and ride-sharing [...]

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