Senior Account Manager, London

Posted on 17th February 2020
Company Channel Factory
Specialism Account Management
Location London
Type Full-time
Level Senior
Salary Not Specified


Channel Factory EU is looking for a highly motivated Senior Account Manager (Sr. AM) with a passion for service. The Sr. AM strives to exceed the expectations of their clients, team members, and co-workers by going above and beyond in their day to day.

The Sr. AM will be working with existing clients as well as creating new client relations and partnerships. We’re a fast-growing team with our HQ in Stockholm. Are you ready for an exciting journey in the UK Market?


  • Understanding and communicating how Channel Factory’s products will assist clients in reaching their marketing goals

  • Managing client partnerships from start to finish. Including, strategy, execution, reporting and invoicing

  • Owning and incrementally growing a book of business by focusing on client retention, growth, renewal, and satisfaction

  • Creating and maintaining short and long-term Account Plans for each designated account

  • Monitoring campaign pacing and KPI performance and conducting on-going discussions with relevant internal team members and clients; proactively addressing any issues

  • Responding to all client requests with urgency by using knowledge and understanding of all internal systems

  • Leading internal and external pre-campaign kick-off calls, setting clear expectations and measures from the start, and serving as the single point-of-contact with the Ad Operations team for all executional inquiries

  • Generating and sending thorough weekly and final reporting that address overall metrics, wins, insights, and recommendations

  • Expanding relationships through regular client communication to build and maintain deep-level partnerships

  • Actively up-selling and renewing existing clients

  • Working side by side with Sales to expand the business

  • Maintaining and updating proficiencies in the video marketing space

  • Reporting to Account Director Europe & Sales Director in the local market


  • 3+ years of proven hands-on experience at a tech publisher or digital media agency, an ideal candidate has 1+ year Google Ads Management experience

  • Effective experience in media buying on a bidding model e.g., DBM, DSP, PMD, Programmatic platforms, and/or management of campaigns in various dashboards highly preferred

  • Have strong communication skills; verbal, written, interpersonal and presentation

  • Thrive as a presenter and be passionate about sales

  • Advanced knowledge of Excel calculations, pivot tables, and graphs is a must!

  • Client facing experience working with both agencies and brands

  • Able to help develop and set best practices and help train other team members to stay competitive in an ever-changing digital landscape

  • Strategy savvy in everything from planning to pricing campaigns

  • Able to effectively prioritize and work with little to no supervision

  • Highly organized and detail oriented professional

  • A collaborative individual who can work both in a team and independently

  • Driven and determined to learn and adapt in a fast-paced digital world

  • Fluent in the Salesforce platform

  • Google Ads or YouTube certified a plus