Customer Experience

  • Weekly Focus: Alibaba to Overshadow Chinese Competition with 58.2% Market Share

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  • Singapore Traditional Retail Not Dead, Just Lacking Imagination

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  • Weekly Focus: Grab Introduces Grocery Delivery Service & Opens Platform for Third-Party Services

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  • APAC Retail Platforms Seek Deeper Partnerships as Data Role Widens

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  • Consumers Want Benefits from Data Sharing; Video Is Key for App-Install Success

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  • GDPR Signals Need for APAC Firms to Evolve Data Strategy

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  • Weekly Focus: Google Makes £415m Move in China E-Commerce Market

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  • Staying Afloat: Why the CCO Is Key to Keeping Retail Doors Open  

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  • GDPR Ushers in New Era of Customer Empowerment & Engagement

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  • How In-Store Associates Can Drive Online Sales – Q&A with Hero

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