In today’s ExchangeWire news digest: the FCC makes $80bn in its Band-C 5G airwaves auction; nearly a third of the IMAA’s members report that they have financially recovered from COVID-19; and Garnter predicts that 80% of customer services companies will have ditched native mobile apps in favour of messaging by 2025.   FCC receives $80bn for more 5G airwaves The US government is set to receive USD $80.9bn (£59.4bn) from bidders seeking licenses to use airwaves for 5G service. The figure, first reported [...]

Read more

Chief commercial & strategy officer at Channel Factory, Jed Hartman (pictured below), speaks exclusively to ExchangeWire about GroupM’s recent Consumer Trust in Digital Marketing survey, emerging ad platforms, and advertising in the age of Corona.GroupM’s survey found that most consumers still prefer TV ads over advertisements on other mediums. What do you think brands need to do to make audiences more receptive to non-TV advertising? TV ads have an inherent advantage as even with time and place shifting, consumers watch many [...]

Read more

In today’s ExchangeWire news digest: GroupM survey reveals consumers’ concerns with digital advertising; WeWork sells its social network to AlleyCorp; and Australia achieves high ranks when it comes to quality of digital media. GroupM uncovers consumers’ digital concerns Research released by WPP’s media investment arm, GroupM, reveals consumers’ feelings towards digital marketing. Surveying almost 14,000 consumers across 23 countries, the Consumer Trust in Digital Marketing survey made some notable discoveries, including that TV ads create a more positive impression on most consumers than digital, [...]

Read more

In this edition of Weekly Focus APAC: Alibaba Partners with Office Depot to Widen SMB Reach; Chope Targets Chinese Tourists with Food Delivery Partnership; Tmall Aims for 1,000 Stores with Cosmetic Brands; JD.Com Has Eye on Luxury Fashion Through Farfetch; and Indonesia Health Tech App Snags £49.19m in Series B. Alibaba Partners with Office Depot to Widen SMB Reach U.S. retail chain Office Depot has joined hands with Alibaba to broaden their online offerings for small and midsize businesses (SMBs). The alliance aims [...]

Read more

In this edition of Weekly Focus APAC: Potential Walmart Exit Posed as Players Work to Comply with New India E-commerce Rules; SingPost Pledges to Make Delivery Amends; Indonesia Coffee Chain Rides on Grab Delivery; and Online Fashion Retailer Snags £175m in Series D. Potential Walmart Exit Posed as Players Work to Comply with New India E-commerce Rules As market players work to comply with India’s new e-commerce rules, suggestions have emerged that Walmart may abandon its Flipkart acquisition deal in response to [...]

Read more

In this edition of Weekly Focus APAC: Lazada Eyes SEA E-Supermart Growth with RedMart Integration; Alibaba’s Commerce Business Grows 40%; Singapore Launches Integrated Viewership Tracker; AirAsia Flies with AI-Powered Chatbot; and JD.com Takes Off with Drones in Indonesia. Lazada Eyes SEA E-Supermart Growth with RedMart Integration Lazada Group has unveiled plans to expand its supermarket business across Southeast Asia with the integration of e-grocer app, RedMart, into its online retail platform. From 15 March, RedMart customers in Singapore will have to purchase their [...]

Read more

What key trends will play out in the Asia-Pacific retail tech landscape this year? And should brands go direct or tap aggregated e-commerce sites to engage consumers? RetailTechNews spoke with these industry experts and players for their insights and predictions: – Jet Jing, Alibaba’s president of Tmall – Satish Meena, Forrester’s senior forecast analyst – Alban Villani, Criteo’s Southeast Asia, Hong Kong, and Taiwan managing director – Jennifer Arnold, SAP’s Asia-Pacific Japan and Greater China vice president of marketing for customer experience RetailTechNews: What key [...]

Read more

In this edition of Weekly Focus APAC: Mobile to Lead Online Retail in APAC Markets; APAC Firms Believe Customer Experience Still Not Integrated & Centralised; DBS Pilots QR ‘Angbaos’ for Chinese New Year; and Alibaba Expected to Grab 9.3% of Global Digital Ads. Mobile to Lead Online Retail in APAC Markets Mobile will lead online retail sales this year in Singapore and Hong Kong, as well as in Australia and India next year, as Asia-Pacific consumers increasingly turn to e-wallets. Mobile-commerce already is [...]

Read more

In this edition of Weekly Focus APAC: Singapore Pilots Locker Service to Support E-Commerce Growth; Starbucks Brews Up Virtual Store with Alibaba; JD.com & Intel Launch IoT Lab for Smart Retail; and Lazada Replaces CEO After 9 Months. Singapore Pilots Locker Service to Support E-Commerce Growth Singapore has launched a pilot for a last-mile delivery service that aims to offer parcel collection points in public spaces across the city-state. Called ‘Locker Alliance’, the service was introduced to support the growth of e-commerce [...]

Read more

Daily deals app Fave is amassing a wealth of data and aiming to tap these customer insights, as well as industry partnerships such as Grab and Alipay, to boost returns for its merchants. Such efforts would include further enhancements to a dashboard, Fave Biz, designed specifically for merchants to access data intelligence and improve their service offerings, Ng Aik-Phong, managing director of Fave Singapore, said in an interview with RetailTechNews. The company’s roots began in 2015 as fitness platform KFit, before [...]

Read more