Customer Experience
Weekly Focus: Alibaba to Overshadow Chinese Competition with 58.2% Market Share
This week, China’s top 10 e-commerce players have been unveiled and are expected to account for more than 85% of the country’s total online retail sales by year-end, with Alibaba taking pole position. The market leader is expected to grab a 58.2% share of total e-commerce sales, followed by JD.com with a 16.3% share, according to eMarketer. The two leaders, though, would face increasing pressure from new market players that have emerged as “credible competitors” over the past few years, offering [...]
Singapore Traditional Retail Not Dead, Just Lacking Imagination
Traditional retail has been on a dismal track in Singapore, with stores closing and global brands leaving the market, but the challenge may lie in how retailers really are engaging their customers and if they are tapping the right tools to do so. At RetailTechNews’ inaugural RetailTechSummit held in Singapore, panellists debated the state of retail in markets such as Singapore, where the likes of Banana Republic, Gap, and American Eagle Outfitters shuttered their physical outlets early this year [...]
Weekly Focus: Grab Introduces Grocery Delivery Service & Opens Platform for Third-Party Services
This week, ride-sharing operator Grab has further expanded its offerings to include grocery delivery as well as unveiled a suite of APIs (application programming interfaces) to allow other companies to integrate their services with Grab’s platform. The grocery service, called GrabFresh, is delivered through a partnership with Southeast Asian grocery delivery provider, HappyFresh, offering a range of more than 100,000 products from 50 supermarket and speciality grocery chains. Orders will be fulfilled by GrabExpress drivers and delivery partners, which can be [...]
APAC Retail Platforms Seek Deeper Partnerships as Data Role Widens
With the role of data increasingly important, and access closely guarded, Asia-Pacific e-commerce platforms and retailers want deeper partnerships where there are mutual benefits. For online marketplaces, forming relationships with suppliers already is a top focus to ensure customers have a wide range of options, according to Jean Thomas, marketing director at Singapore-based e-grocer RedMart. Consumers would want to be able to choose from as many products as possible, so they could shop for everything they needed on one platform. They [...]
Consumers Want Benefits from Data Sharing; Video Is Key for App-Install Success
ExchangeWire rounds up some of the biggest stories in the European digital advertising space. In this week’s edition: Consumers Want Benefits from Data Sharing; Video Is Key to App Install Success; Seven West Media Integrates Lotame DMP & Telaria SSP; New Server-Side & Mobile In-App Solution by PubNative; and Cedato Launches Instream Video Format ‘IntentView’. Consumers Want Benefits from Data Sharing ‘Global data privacy: What the consumer really thinks’ is a report commissioned by the GDMA, DMA UK, and Acxiom. According to [...]
GDPR Signals Need for APAC Firms to Evolve Data Strategy
The General Data Protection Regulation (GDPR) may be up and running for over a month now, but businesses in Asia-Pacific will need to reassess their data strategy and ensure they can earn the trust of consumers who are increasingly wary of how their data is being used. Rajnesh Singh, Internet Society’s (ISOC) Asia-Pacific regional bureau director, noted that while many likely received requests to provide consent or update their notification and profile settings, it remains to be seen whether these or [...]
Weekly Focus: Google Makes £415m Move in China E-Commerce Market
This week, we see Google making a USD$550m (£415m) move in China’s e-commerce market and more Australian consumers window shopping than actually buying online. It may have long exited the Chinese search market, but Google appears to be making its way back – this time, with an eye on e-commerce. The U.S. internet giant said it was investing USD$550m (£415m) in Chinese e-commerce giant JD.com, as part of a partnership that would see both companies jointly develop retail offerings. Specifically, the collaboration [...]
Staying Afloat: Why the CCO Is Key to Keeping Retail Doors Open
The retail industry has felt the impact of online shopping and, in 2017 alone, 5,855 high street retailers shuttered their doors. The first quarter of 2018 shows little hope for a storefront revival. In this piece, Kris McKenzie, SVP & general manager, EMEA, Calabrio, tells RetailTechNews that changes in customer behaviour have greatly determined the fate of many stores. Sky-high expectations, whether that’s online or offline, have caused a shift in everything from the tools retailers use to roles within [...]
GDPR Ushers in New Era of Customer Empowerment & Engagement
Experienced marketers and merchandisers understand that every few years there is a ‘-geddon’ or ‘-ocalypse’ that monopolises the industry’s attention – sparking fear, changing priorities and, in some cases, altering the landscape forever. In this piece, James Norwood (pictured below), EVP strategy & CMO, Episerver, tells RetailTechNews how the most recent of these – GDPR – poses new challenges for retailers than faced in the ‘-geddons’ of years past. The nearest and dearest situation is that of the general data [...]
How In-Store Associates Can Drive Online Sales – Q&A with Hero
Today, retailers operating physical stores are faced with a decision: innovate or close. In this Q&A with RetailTechNews, Adam Levene, CEO & founder, Hero, explains how his company is helping retailers innovate, adapting the DNA of the brick-and-mortar retail store as they do so. RetailTechNews: How does Hero help connect the online and in-store shopping experiences? Adam Levene: Hero connects the millions of shoppers on a retailer’s website with an associate in-store, particularly during quieter times in-store. Hero is partnering with [...]
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