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  • Digital Knowledge Management Helping Brands Remain Visible: Q&A with Yext

    The way consumers search has been evolving for years, but now, with the evolution of technology like voice and chat interfaces, that evolution has jumped to lightspeed. In the build up to Retail Week Live, which is run in partnership [...]

  • Why TV Broadcasters Need to Rethink Traditional Infrastructure & Embrace AI

    For traditional television broadcasters, revenue opportunities are shrinking. Earlier in 2017, subscriber growth fell dramatically. The industry lost a record 762,000 subscription customers in the first quarter of 2017, according to PwC. What’s more, ad revenue was expected to decline [...]

  • Weekly Focus: JD.com Sets Up Blockchain & AI Accelerator

    JD.com takes the spotlight this week with the launch of a new accelerator dedicated to the development of blockchain and artificial intelligence (AI) technologies. Dubbed 'AI Catapult', the accelerator would be part of the Chinese retailer's AI programme and work [...]

  • APAC Marketers More Likely to Adopt New Tech; China App Users Hardest to Keep

    In this weekly segment, ExchangeWire sums up key industry updates on ad tech from around the Asia-Pacific region – and in this edition: APAC Marketers More Likely to Adopt New Tech; China App Users Hardest to Keep; Malaysia Publisher Platform [...]

  • AI, Hyper-Personalisation, Automation & More: the Big Retail Trends of 2018

    Having well and truly settled in to 2018, many retailers are in the midst of defining their latest business objectives, as well as how they plan to continue improving across all areas of their business, writes David Buckingham, CEO, Ecrebo [...]

  • Drones, Smart Mirrors & Personalised Shopping Experiences: Retail in 2018

    From big data and smart analytics to beacons and mobile apps, technology has already transformed how retailers operate and interact with customers. Significant progress was made in 2017, but 2018 is set to be the year when technology truly begins [...]

  • Why Marketers Need to Focus on the Customer in 2018

    2017 was the year of buzzwords for marketing. It seemed like the bandwagons of ‘AI’, ‘big data’ and ‘blockchain’ were jumped on by a majority of brands – often without any evidence of how they benefited the end user. There’s [...]

  • India Marketers Need Documented CX Vision

    Brands in India must step up and start applying 'emotion' to their marketing messages as well as establish a clear customer experience (CX) strategy to be a leader in their industry. According to Forrester's recent 2017 India Customer Experience Index, [...]

  • Weekly Focus: Alibaba Credits 'New Retail' for 56% Revenue Growth

    This week, Alibaba reports a 56% climb in revenue for the quarter ended 31 December, 2017, which it says is fuelled by a continued focus on the company's 'new retail' strategy. The Chinese e-commerce giant chalked up revenue totalling ¥83.03bn [...]

  • The New Frontier for Programmatic: Digital E-Commerce

    Much is to be said about the new wave of buying and selling throughout the greater digital ecosystem. As e-commerce continues to transform the way businesses and retailers alike generate income, the industry must look to divide programmatic buying into [...]